Law Enforcement Response Guide

This guide addresses Fetch It's procedures for responding to law enforcement requests about Fetch It users.

About Fetch It

Fetch It is a geo-location based message service that allows users to communicate by posting and viewing publicly available content and sending private messages for pick-up at a specific location. Unlike other services, users do not register for unique accounts when posting public content on Fetch It. Fetch It assigns a non-unique display name to each user, though it can be changed at the user’s option.

Disclosure of User Information Requires Valid Legal Process

Fetch It holds posted content, private messages, and usage data, including IP addresses, session times and location information of Fetch It display names, in accordance with its Privacy Policy and Terms of Use. Except in certain emergency situations, as described below, Fetch It requires a valid subpoena, court order, search warrant, or other valid legal process issued by a United States court or government entity to disclose Fetch It user information.

Because of the nature of the Fetch It service, Fetch It does not have information about users' physical addresses or payment accounts.

Data Retention

Because of Fetch It's real-time nature, usage data, publicly posted content, and the related comments may be stored for a brief period of time. Private messages between users are maintained in the sender and recipient delete such message.

Life-Threatening Emergencies

Fetch It may disclose Fetch It stored data to U.S. law enforcement authorities without first receiving formal legal process only when Fetch It believes, in good faith, that an emergency involving the danger of death or serious physical injury to any person requires disclosure without delay.

If a U.S. law enforcement authority believes that such an emergency exists, it should provide to Fetch It the following information, in writing:

Preservation Requests

Preservation requests must be signed, provide a valid return email address, and be sent on law enforcement letterhead. Because Fetch It display names are not always unique, preservation requests should identify the post associated with the display name that is the subject of the preservation request. Requests may be sent via the methods described below.

Information That Must Accompany Every Law Enforcement Request

Because Fetch It display names are not always unique, it is not always possible to identify a particular user account by its display name alone. Law enforcement requests for user information must include:

Non-U.S. Law Enforcement Requests

Fetch It is a U.S. company, headquartered in San Francisco, California and will only respond to valid, legal process from a U.S. law enforcement authority or court.

Cost Reimbursement

Pursuant to Title 18, United States Code, Section 2706, Fetch It will seek reimbursement for its reasonable costs in providing a response to a law enforcement compulsory process.

Contact Information

Law enforcement requests for records may be sent to Fetch It by any of the following ways:

Email: or use the ‘Send Feedback’ feature in the main menu.

Facsimile: 866-735-3982