FAQs about Fetch It

What is Fetch It?

Fetch It is a mobile service that lets you fetch and view anonymous, public photos and notes dropped on your campus, around your neighborhood, or anywhere you can imagine. With Fetch It, you can also make your friends pick up your private messages at any location in the world!

Using Fetch It is easy …

A Fetch It message is a treasure hunt, a gift, a reminder, a game, a surprise and an adventure. We hope you have fun and it enriches your life.

How do I get started?

Fetch It is free and currently available for iOS devices only. You can download Fetch It for iOS in the Apple App Store. After installing Fetch It on your device, just sign in with your Facebook account or sign up using an email address. Once logged in, start having fun sending and retrieving Fetch It messages.

How do I connect with my friends on Fetch It?

You can quickly find people you know on Fetch It through your device's address book. Fetch It uses SMS text messaging to send notifications of sent and received messages, so it is easiest to connect when you have your friends’ mobile phone numbers in your address book.

Fetch It is currently only available for iOS devices, but you can still send Fetch It messages to your friends with Android devices (with version 2.6 or above), or of course, to your ‘Apple’ friends who haven’t yet downloaded the free Fetch It app to their iPhones. They will be able to pick up and view your message in their favorite browser.

What does Fetch it do?

With Fetch It, you can drop private photos and notes or anonymous, public messages for pickup at any location in the world!

For private messages, send one to your boyfriend where he works and surprise him with a Fetch It message the moment he walks in the door; have fun making a selfie at your favorite burger joint and make your friends pick it up there to try and best your creation; or create a Fetch it message on your favorite hike or the first time you visit the Eiffel Tower, so that whenever friends visit that very same spot they will forever be able to view and share that special moment with you.

Even though it is so much cooler to view private Fetch it messages in the App, you can still send your private photo messages to friends that are on Android or Windows mobile devices. They will be able to open their favorite browser, follow the map to your Fetch It location, and once they arrive, view the message in their browser.

Public Fetch It messages are equally cool. Drop an anonymous photo and note anywhere you can imagine for pickup by anyone with the app who is within 50 feet of your drop location. Public messages can only be viewed when you are at the Fetch It location and are not archived in your directory.

Are my Fetch It messages private and protected?

Yes. Only those recipients you designate can pick up and view your private Fetch It messages. Public messages use a unique ID that you can keep secret and anonymous. Please review the Fetch It Privacy policy for more details.

How do I contact Support?

We really want to hear from you. We built the app for you hoping that it will make you smile. The only way we can make it even better is to listen and learn… from you. You can contact us if you need help logging in or signing up, reporting a bug, requesting a new feature, or reporting abusive behavior. Use the Send Feedback feature in the Main menu or contact us at support@fetchitapp.com. Or just click here to send an email.

How do I create a new message?

  1. On the Home screen tap the photo or text icon and follow the wizard to add photo and/or text to your message.
  2. Tap on the map icon to set wherever in the world your message must be picked up. If you wish to have the message picked up right where you are, you don’t need to set the location, as default is always set to your current location.
  3. Select whether you want your message to be public for everyone to view, or private for one or more recipients. If private, tap the "Who can fetch your message?" input field to select or manually input contacts.
  4. The Send button will become active when you are ready to send your Fetch It message. Tap the button to send.

How do I set the location where my message can be picked up?

  1. On the Home screen tap the map icon or the text next to it.
  2. A screen with a map and 2 pointers will open. The blue dot marks your current position. The red Fetch It pointer is the location where your message can be picked up. If you have already selected a public message, then the location pointer will be blue.
  3. Move the map (zoom in/out and drag) or just search for a certain location. Make sure the tip of the location pointer is on the desired location. Also you can change the map view to Satellite or Hybrid mode by tapping on the map thumbnail in the lower right corner.
  4. Tap the ‘Set Location’ button to set the location where your message can be fetched.

How do I fetch a public message?

  1. Public messages can be picked up by tapping on the blue “radar” button in the top right corner of the home screen. This will display the public (blue) and private (red) messages that are nearby your current location.
  2. The blue dot, or marker, is your current position and the blue location pointers are the locations where public messages can be picked up.
  3. As you move toward the Fetch It location, you will also see the blue marker move toward the blue location pointer. Continue to move toward the target location until the blue dot is under the tip of the red location pointer.
  4. In the event that you believe you have arrived at the target location, and the system has not yet detected that you have arrived, tap the ‘I've arrived!’ button.
  5. Once the system has detected that you have arrived within 15 meters, or approximately 50 feet, of the target location, the treasure chest icon will open and you can view the message by tapping the ‘You've arrived!’ notification in the banner.
  6. The process is the same for picking up and viewing private messages from this map screen, however private messages can also be accessed and archived in the Private Directory as described below.

How do I fetch a private message?

  1. In the Main Menu, tap the Directory button and then navigate to the Fetch It tab. Here you will find all of your messages sent by your friends that are yet to be ‘fetched’, or picked up.
  2. Although you can pick up your message from the Fetch It tab of the Directory, to see the exact Fetch It location, tap on the message you wish to pick up.
  3. You will now be on the Detailed Fetch It Map. The blue dot, or marker, is your current position and the red Fetch It location pointer is the location where the message can be picked up or ‘fetched’.
  4. As you move toward the Fetch It location, you will also see the blue marker move toward the red location pointer. Continue to move toward the target location until the blue dot is under the tip of the red location pointer.
  5. In the event that you believe you have arrived at the target location, and the system has not yet detected that you have arrived, tap the ‘I've arrived!’ button.
  6. Once the system has detected that you have arrived within 15 meters or approximately 50 feet of the target location, you can see the message by tapping the ‘You've arrived!’ notification.
  7. All private messages that are waiting to be fetched or have been fetched are included and archived in the Private Directory, within the Main Menu.

How do I contact the Fetch It team?

For press inquiries: press@fetchitapp.com.

For technical assistance: support@fetchitapp.com or use the ‘Send Feedback’ feature in the main menu.

For all other inquiries, please contact us at info@fetchitapp.com.